Experience Summary

Business Systems Manager

Network Administration, maintenance and setup, Netware, NT and AppleShare
Help to procure and install equipment.
Configure workstations and network printing, PC and Mac.
Assist employees with software and printer problems.

Created small Access databases.
Work with consultant on FoxPro databases.
Maintain various WAN connections and equipment.
Web Page creation and maintenance.
Y2K upgrades, testing, research and documentation.

Tech support for ISP.

Various Online services Administration duties.
Tech support for ISP. Set up and remove users for online services, and help customers.
Various Online Services Administration duties

Environment:

Win 95/98, FoxPro Databases, Office 97 and Rumba for mainframe access, AS400 32-bit client access via TCP/IP. Mac Design and Production systems, Freedom system, Corporate WAN , NetWare 3.12, 4.2, NT 3.5, 4 , AppleShare, Network IP enabled.

Help Desk Person

Monitored Help Desk, routing and logging calls for large insurance company
This was a new position and I helped to define and set it up.
Created Paradox and Access 95 databases to track helpdesk calls.
Installed software and helped set up new systems, including laptops for agents.
Virus scanning and other PC maintenance.
Worked for this company about 7 months.
Environment:

 Pathworks network, DEC mainframe, various servers, in house Oracle programming, Win 3.1 and Win 95 desktops. WordPerfect, Lotus 1-2-3, ACT. Corporate headquarters for a number of nationwide offices.

PC Lab Assistant

Worked several semesters for the IS department in the student computer lab.
Assisted students with software and programming assignments.
Monitored and maintained printers.
Installed hardware and software.
Environment:

NetWare networks various; fiber optic backbone for Wan, BBS system, Win 3.1 and Dos desktops, connections for AS400 and mainframe terminals.

References supplied on request. Please send me your name, address and phone number, what type of service you need, and e-mail address. Also, please let me know if you want this document via e-mail or regular mail. References
 

Copyright ©  Laurel Treat 2004